The ones we get every week.

A left chest or a cap logo is normally back in four to eight hours. Jacket backs, appliqué and patch work take twelve to twenty-four. If you send something at 2am our time it will be waiting when you start work.

If you genuinely need it inside two hours, say so in the message. We will tell you straight away whether we can do it rather than accept it and go quiet.

The artwork in whatever form you have it, the finished width in inches or millimetres, the garment or fabric, and the file format your machine reads. That is enough for most jobs.

If you only have a phone photo of a business card, send that. Rebuilding rough source material is a normal part of the work, not an obstacle.

Per design. A left chest is a left chest whether it comes out at 4,000 stitches or 7,000. Stitch-count pricing pushes a digitizer to inflate the file, which is the opposite of what you want.

The only thing that moves the price is the size and complexity of the design, and you get that number in writing before we start.

Send us the sew-out photo and we fix it. No revision limit, no charge, no argument about whose fault it was. A design is finished when it runs clean on your machine, not when we email it.

A photo of the actual sew-out is worth ten messages of description. Even a slightly blurry one taken on the machine tells us whether it is density, pull compensation or hooping.

You do. You paid for it, it is yours, including the editable source if you want it. We do not resell client logos, we do not add them to a stock library, and we do not put them in a public portfolio without asking first.

Usually yes. Send the old stitch file and the sew-out and we can either repair it or rebuild it to match, whichever costs you less. Repairing someone else is honest work and there is no shame in it.

No. We make the files. Keeping it that way means we are not competing with the decorators and contract shops who send us work, which is most of what we do.

Invoice after delivery for regular clients, usually weekly or monthly. For a first job we will ask for payment up front, which is normal in both directions. PayPal, Wise and bank transfer all work.

Yes, send it over. A lot of our work is for licensed and pre-release designs, and we are used to handling it that way.

Anything. JPG, PNG, PDF, AI, EPS, CDR, a screenshot, or a phone photo of a business card. Most of what arrives is a low-resolution JPEG pulled off a website, and that is normal rather than a problem.

We rebuild the shapes rather than trace the pixels, because a traced edge carries the compression artefacts straight into the stitching and you can see it in the satin.

EMB, DST, PES, JEF, EXP, VP3, HUS, XXX and CND, plus a PDF worksheet and JPG and PNG previews. DST is the universal one and runs on almost every commercial head made since the nineties; PES carries thread colours with it for Brother and Babylock machines.

You get the set, not one file. Ask for all of them if you want them — saving the same design out again is not a service worth billing for. Not sure which you need? Say the machine brand and model and we will work it out.

Yes, and they are most of what we enjoy. Crests, mascots, gradients, photographic shading, faded scans — the awkward ones other digitizers quietly decline.

Gradients and shading have to become discrete thread colours, and how many is a business decision as much as an artistic one, because every extra colour is another thread change on every garment. We usually propose two versions: a faithful one with more colours, and a leaner one that keeps the character with fewer. You pick.

Yes. Puff is a foam problem before it is a stitch problem. The satin has to be dense enough to perforate 2mm or 3mm foam so the excess tears away cleanly, and the stitch angle has to cross the edge rather than follow it, or you end up picking white crumbs out of the letters with tweezers.

Every open end gets a cap — a short, tight run that seals the column — so the foam does not show at the tip of an "A". Small text, fine serifs and thin outlines do not work in puff; where a logo has both we puff the wordmark and run the small text flat underneath, and you get that as a proof rather than a surprise on the machine.

Yes — vector conversion and logo redraw, drawn by hand rather than auto-traced. Delivered as AI, EPS, SVG, PDF and CDR together, with colours named to your Pantone references.

If a logo needs vector work and is heading for embroidery anyway, get them together. The rebuild we do for the vector file is most of the preparation the stitch file needs, so we discount the pair — and the printed shirt and the embroidered cap actually match.

Send the artwork by WhatsApp, email or the form on the contact page, along with the finished width, the garment or fabric, and the file format your machine reads. That is enough for most jobs.

You get a price and a delivery time back in writing, usually inside twenty minutes during working hours. Nothing starts until you reply. There is no portal to log into and no ticket number to quote — most regular clients just reply to the same thread week after week.